Refund Policy
Fair and transparent refund policies for students and tutors.
Last updated: January 2025
Fair and transparent refund policies for students and tutors.
Last updated: January 2025
We want every student to have a positive learning experience. If you're not satisfied with a session, we offer several options:
24-Hour Cancellation
Cancel any session up to 24 hours before the scheduled time for a full refund
Session Issues
If you experience technical issues or tutor no-shows, contact support within 24 hours for a full refund or session credit
Quality Guarantee
Not satisfied with your first session with a new tutor? We'll provide a full refund or match you with a different tutor
We protect tutors from unfair refund requests while ensuring student satisfaction:
Protected Earnings
Tutors receive payment for completed sessions unless there's a valid technical issue or no-show
Fair Review Process
All refund requests are reviewed by our team to ensure fairness for both students and tutors
Requesting a refund is simple and straightforward:
Contact Support
Reach out to our support team at [email protected] or through the app
Provide Details
Share the session details and reason for the refund request
Quick Review
We'll review your request within 24 hours and provide a resolution
Refund Processing
Approved refunds are processed within 3-5 business days to your original payment method
Emergency Situations
We understand that emergencies happen. Contact us immediately if you need to cancel due to illness, family emergency, or other urgent circumstances.
Technical Issues
Platform technical issues that prevent sessions from occurring will result in automatic full refunds or session credits.
Have questions about refunds or need to request one? Our support team is here to help.
Email Support